Customer Service

If 0 stars was a thing that would be my rating and I am not one to leave a review normally...

As most South Africans I only get paid on the last day of the month...Naturally my debit order is set for then because that is the only option out of 3 that works for me. Normally a company will debit you on the following work day if the last day falls on a weekend. So naturally I thought it will go off on the 2nd of December and guess what...they debited my account on the 30th of November (Saturday). I paid the account first thing Monday morning when I got up and when I called them to explain the consultants and their "manager" gave me an attitude. I deal with customers on a daily basis so I am normally very patient and polite...but they pushed me and made me a person that I normally am not...Now they want to penalize me with R207 for this nonsense. They are freaking expensive and can take note from other companies. This happend with one of my other debits and the company just debited the following day with no issues or penalties what so ever.

They have the most ********** customer service ever. Glad my contract ends in Jan. Rather pay more and switch over to Vodacom