Customer Service

Hi<br> We are an internet service provider in Kroonstad with no Telkom office to assist Telkom customers. So we phone on behalf of customers help with service changes and error logging. On 13 May 2015 we phoned Telkom ref no: *** to assist a client who sold their house and is moving to Durban and the new owners will be taking over the existing Telkom services. On Friday 15 May2015 we received a SMS that the client will be assisted . Only to phone them today firstly speaking to a Cindy telling us the ADSL service is stopped and explaining to her the order is incorrectly done and the client need to go to the Welkom office to correct this. We asked to speak to the supervisor BONISILE KHOZA also after explaining to her the situation she said the owner of the line must phone firstly the owner did phone with our assistance with ref. number and she said the ref. number doesn't matter. TELKOM DOES NOT SUPPORT THEIR CUSTOMERS IN KROONSTAD AND THEIR CALL CENTER IS UNWILLING TO HELP. PLEASE HIRE PEOPLE WILLING TO SUPPORT CUSTOMERS. When phoning support we hold the line sometime more than an hour and then get this unacceptable Telkom. Sorry for my behaviour over the phone.