Customer Service

On the 9th of April app**** for Telkom contract, and on the 10th a communication telephonically to confirm that I qualify for the headset, which I proceeded to include the the router. On the 12th of April R299 was deducted on my account but the following day I received a message that there is a delay with my order since the phone is out of stock. On Monday I received an SMS from Courier IT informing me of delivery of Telkom package, to which I release my details were captured incorrectly, I corrected on the Courier IT website. On Tuesday I called to inquire as I didn't see my order being delivered.

Courier IT customer service agent was so rude to me after telling me their drivers are not allowed to call recipient of the package, and that they dont have my number on their system, but i heard giving the driver my number when he put me on hold . Thats when I asked why he as lying , then he told me I am shouting at him. I then told him I am not shouting I am asking for the service that I paid. He then told me I didnt pay anything to them , at this point I asked him to give me his name, to which he refused saying he is not obliged to give his name.

I called back to try find the identity of the call centre agent but go through to the manager who says their system don't voice record and will arrange for my parcel to be delivered to my place later that evening. No delivery happened. I called Telkom the following day to inquire and lodge complain against COURIER IT and asked if they could cancel my order with immediate effect. This has not been done, I am still receiving sms from COURIER IT and as of today the driver who is not suppose to call recipient has called to inform me of delivery.

All I need is for Telkom to reverse back my money and cancel my contract.