Customer Service

I have had an issue where my airtime seems to disappear pecu****ly: if my airtime balance were to be R0.00c, and I load some amount of airtime, say R20.00c, and immediately check the balance using the USSD code, then the report would be that my airtime balance is exactly R20.00c. If, however, I were to then attempt to use the airtime to buy some bundles, or transfer some portion of the airtime, then I wouldn't be able to because I have less airtime that is required to perform the action, say R9.89c. But, when checking the airtime balance using the USSD code, then the report would be that the balance is R20.00c. I tried getting help from the call-centre, but there I would be told that the systems report that I have R9.89c airtime instead of the R20.00c that I loaded. I find it quite difficult to describe the issue, and so I tried getting help from Telkom's social media forces on Twitter, and sent them a screenshot video that demonstrated the issue, but I have not gotten a response, and this despite contacting them several times over a period of about four months.

Telkom's customer service quality, especially on Twitter, used to be very excellent, but now seems to be a shadow of the excellence it once possessed. I am sad on behalf of Telkom because of this.