Customer Service

Almost a mont ago, I ordered the new Telkom LTE 30G a February special for R199. I was told it would take a few days to process but I would receive a sms as soon as it's processed for when to expect delivery. By Monday 6 March I still hadn't heard anything so I phoned Telkom and spoke to Alexis who assist and discovered that my order had not been registered and she processed the order.

A follow up was done on the 7 March by Avesh and he confirmed that my order will be sent out on the 8th March, an sms was then sent to me with i believed to be a tracking number with the courier company. I have been trying to use this number to track the order however it apprears that number is invalid therefore i cannot track the order.

Itss now Monday 11 March and I am currently on hold waiting to speak to someone for over an hour already and there is still no assistance. If this is how you treat customers wanting to get hold of you for products and services, I wonder how you treat someone trying to get hold of you for help and support?

I dont know whats going on with Telkom, but customer service is clearly not a priority.