Customer service

I'm a new client to telkom, i took an online package for a huawei lte and a sim on the 23rd of june. SIM still not active, i called and spoke to a lady lindiwe at the call centre who requested it to be manually activated by the back office, 3days later SIM still not active. called again and SPOKE TO A LADY NTANDO. VERY UNPLEASANT. I REQUESTED HER TO FOLLOW UP ON THE QUERY, SHE STATED I SHOULD WAIT, AND VERY SARCASTICALLY ASKED IF I WANTED TO RATE HER SERVICE. SEEMINGLY A NEGATIVE RATING AT TELKOM MEANS NOTING THATS PROBABLY WHY SHE REQUESTED ONE.?.

If this is the standard of service you guys offer, then i don't want to be a part of it.