Customer pays for telkom incompetance

So I phoned Telkom to cancel my line with immediate effect. I have been told, to either go and cancel it at the gateway store where you wait for 2.5hrs, or , and here is the best part, let me send you a cancellation form and WE WILL TAKE 30DAYS TO RESPOND, BUT I MUST KEEP PAYING!!! This is unfair business practise that a customer must keep paying because of their incompetence to action a request immediately. Telkom are trying to make it as difficult as possible to cancel a line. The big problem is that you talk to a call centre company who is outsourced by Telkom that is the reason why they cant action your request immediately. I WILL NEVER DO BUSINESS AGAIN WITH TELKOM...NO WONDER I AM CHANGING MY SERVICE PROVIDER. Even if you offer me bandwith for free!!!!! <br> <br> GO TO HELL TELKOM!!!!!