CUSTOMER PAYING FOR TELKOM MISTAKES

<p>I have been a telkom customer now for quite a while - easily about three years now.</p> <p>Recently things have just gone haywire relating their accounting system - especially on the side of Telkom business and their mobile department.</p> <p>I had a problem ortwo relating to my bank account and duly informed Telkom Business about such, requesting them not to debit against my former bank account and I infromed them that I would be making EFT payments to them in the meantime. </p> <p>Telkom Business did not adhere to my request. They kept on putting through debits against my former bank account, where I was being charged R145 for the bounced debit order and Telkom Business was charing me R200-90 for the rejected debit order.</p> <p>To make a long story short - my balance finally came to a nul with then each month's subscription being levied.</p> <p>I provided Telkom Business with my new bank account details and they received their first official debit payment from my new bank account in May 2017.</p> <p>Lo and behold on 3 June 2017 Telkom Business again debited my previous bank account. No debit was passed against my correct bank account.</p> <p>I have now once again been charged R145 by my former bank and R200-90 by Telkom Business</p> <p>I lodged a formal complaint via their customer care line. twice. I submitted all relevant documentation.</p> <p>I was advised by their representative that this query would be attended to within 48 hours.</p> <p>It has already been eight (8) business day and not a word from Telkom Business.</p> <p>Today lo and behold a huge debit was passed against my new bank account, with outstanding amounts apparently due that I have no knowledge of and are no where reflecting on any statements.</p> <p>When immediately contacting the Customer Care Line and after at least half an hour where none of the explanations make any sense at all, and then requesting a reference number so that I can escalate this issue, I was advised that no reference number can be given to me as this would mean that there are now three matters "logged" and that this third matter would just merely be placed at the back of the row.</p> <p>I am proceeding to lodge formal complaint with Telkom's Customer Care Centre as well.</p>