Customer negligence

<p>This is probably the second time now im complaining about being billed month to month for consecutive months even after cancelling the contract in the 1 month notice period. I unfortunately have to do my own follow up calls on case numbers after being told that somebody will get back to me shortly. On the 03/05/2016 I made another enquiry as to why im being billed R49 even after I made two cancellation requests for this data contract.Case number ********** 9.This morning once again I had to make a follow up call as to why for the 7th month am I being billed R49 after I canceled, to my shock the consultant told me that I was contacted which to me was nonsense because the number that I was contacted was not any of my numbers.After a 20 min debate finally the consultant saw the notes made about my previous cancellation logs and read out that client is being billed for a cancellation contract and needs to be refunded.Retention department will give you a call.So now Im expecting a call from retention on my designated number so that we can rectify the disservice I have experienced.</p>