Customer last
Hi,
We run a newly owned business and have asked Telkom to activate our account after making payment. They don't even have an email address to send proof of payment. I was told you need to wait 78 hours when I said without Internet and telephone we cannot function as a business. When I made payment last week the amount I paid in was R800 and I was then told no it was R945.
I then paid in the R150 extra as I have totally lost confidence in the South African telephone industry. There is no concern for individuals that start businesses. We have asked on various occasions to have our account paid latest the 15th of each month and was denies this option.
The call center agents don't have any notes so no notes get made when customers call in.
I was put on hold for no reason 8 minutes and had to explain again to the agent what is happening.
The is not acceptable. We need our lines activated immediately please. Unable to assist clients.
Helpful (0)
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Replies (3)
Telkom's replyOfficial
21 Sept 2017, 12:44Hi marlon-coventry,
Thank you for making contact with us.
Please post a private reply and provide us with your Account number together with the affected service number, related to your query.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply21 Sept 2017, 12:44
Official
Hi marlon-coventry,
Thank you for making contact with us.
Please post a private reply and provide us with your Account number together with the affected service number, related to your query.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
's updateReviewer Update
21 Sept 2017, 12:56Hi Rafeeqah,
It is now 79 hours later and we are unable to function as business. This is disgusting. Account number ***
for *** and *** I had to now go to a friends house just to do this.
And how do we cancel with Telkom because as a new business owner I have no confidence in your support. I have been assisted by people who say they understand but they dont,
We are not able to make payment nor have a debit order on my bank account due to payments only being received the first of second week of every month,
3 days and not able to service my clients has been a big blow....
's update21 Sept 2017, 12:56
Reviewer Update
Hi Rafeeqah,
It is now 79 hours later and we are unable to function as business. This is disgusting. Account number ***
for *** and *** I had to now go to a friends house just to do this.
And how do we cancel with Telkom because as a new business owner I have no confidence in your support. I have been assisted by people who say they understand but they dont,
We are not able to make payment nor have a debit order on my bank account due to payments only being received the first of second week of every month,
3 days and not able to service my clients has been a big blow....
's updateReviewer Update
19 Oct 2017, 08:07I phoned Telkom yesterday and the same thing.
The agent confirmed that the funds is in their account. I asked so why is my line not active. I was told to wait for 48 hours.
We can't function as a business. I need this line to be up today. Unable to serve customers. cell c has a proof of payment email address and within 4 hours the line is active.
This need to be resolved today please.
's update19 Oct 2017, 08:07
Reviewer Update
I phoned Telkom yesterday and the same thing.
The agent confirmed that the funds is in their account. I asked so why is my line not active. I was told to wait for 48 hours.
We can't function as a business. I need this line to be up today. Unable to serve customers. cell c has a proof of payment email address and within 4 hours the line is active.
This need to be resolved today please.