Customer Experience = zero!!!

I am completely disgusted with the service received at Telkom Canal Walk Cape Town today, 20 April 2022. I have a problem with not receiving an OTP from Home Affairs on my phone (Telkom contract). My partner, on the same contract, also doesn't receive it. After spending 2 hours on the phone with Telkom yesterday, I went into Canal Walk this morning to see if they could solve the problem. They have one technical consultant in the branch who is, to say the very least, totally untrained/*********** for the job and has no customer communication skills whatsoever. After spending over an hour watching him fiddle around trying illogical solutions and making totally illogical suggestions, his main goal getting me to go away, I finally demanded to see the manager who also had a very rude attitude. He though, after listening to my story, said it was a back end software issue and logged an IT case to get it fixed. This will take 4-7 days to resolve as it has to 'go into a queue'. If the technical person was worth his salt, he would have suggested this after 10 minutes and not wasted my time. I was made to feel like a complete interruption in their day, including the manager, who is NO asset to Telkom. Customer experience = zero!!! I can't understand why they spend millions on advertising and then treat their customers in this way. I AM DISGUSTED!!!