Customer Experience ?What's that?!?!?!

<p>I contacted Telkom Last week to complain with regards to my invoice which increasee from R99 to R600 as my contract had expired.1. I was not notified of the contract ending or that i would be on a month to month.2I WAS NOT NOTIFIED OF THE HUGE INCREASE IN PRICE-they just went ahead. I loaded a hello peter complaint and they promised to get back to me(accounts and retention) today i have still not been contacted by either. I am in the process of taking out a another cell phone contract with them and feel like just cancelling as they clearly dont value my business?!?!?!?!No one responds on the ********** has affordable packages but boy do you pay for it with SUCKY SERVICE!!I demand to know where is my query-has the amount been reversed,has the contract been cancelled???Do not call me and acknowledge this complaint until you can provide me with answers.</p> <p>PLEASE SEE EXCERPT BELOW FROM THE CPA-bear this in mind before contacting me to speak nonsense.</p> <p> 9. Please explain what happens when cell phone contracts run out. My cell phone contracts automatically go onto a month-to-month basis. How will this change? Cell phone contracts will usually still continue automatically on a month-to-month basis. However, the cellular company needs to notify individual consumers (not companies) about the expiry of the agreement between 40 and 80 days before this happens<strong>. The notice must tell consumers about any changes that would apply to any renewal of the agreement, and that they have the option to end it on the expiry date by instructing the provider accordingly, or that they may be able to renew the agreement for a further fixed term.</strong></p> <p> </p>