Customer does not matter

After 2 previous Hellopeter complaints I am still struggling with my Telkom Mobile's connection and it has become progressively worse to where it is sometimes unusable. This complaint is not regarding this as I gave the cancellation order last month as I am opting for MWEB ADSL (which I had before I had to switch to TM due to us moving to an area without infrastructure).<br> <br> I app**** for a line on the 30th of June and stated that I already signed up on an ADSL contract beginning on the 1st of August. Yesterday on the 21st of July Telkom was yet to schedule the installation so I ended up talking to Nico on the online chat. He escalated the query and about 30 minutes later an agent phoned me. After clearing up some misunderstandings I asked him to call me back between 2pm and 3pm so that I can get the information he needs. Now it is the next day (11:20) and I've been in an online chat with Jeremy since 10:30 and his last reply was at 10:35. I already sent 2 messages asking for a reply - nothing.<br> Who is going to pay for my MWEB ADSL that I can't use if this line is not installed by the 1st of August? Who is going to make up for my loss in revenue? Please get this sorted out.