Customer (dis)service

I have been a Telkom customer for over 10 consecutive years and this last 2 days has left me with such a bitter taste. I am trying to downgrade my Fibre line from the 100Mb package to the 25Mb package. I phoned 10210 and chose option 2 (Not phoning from the service number) and then option 3 (Move or downgrade your service). Every time an operator answers the phone they tell me I am the wrong department and that I phoned the wrong number. They transferred me to the retention department and they were also unable to assist. They told me to call 10213 and they just transferred me back to 10210 even after I insisted to speak to a supervisor.

After 8 calls and 3 hours on hold I am calling this quits.

I am so disappointed as a client and a former employee that Telkom treats their customers in such a way.