*****/Customer dispute

On the 07/5/2025 I received a call from Selebedi Mokoena whom I am now informed that she resigned right the incident. Selebedi activated and upgraded my account without my concern. Immediately after receiving an SMS confirming the upgrade, I then escalated and reported the matter to Selebedi's managers by the names, Oupa Mnisi [***] and Nodumiso Shange [***].

Both managers listened to my complaint and assured me that it will be dealt with accordingly. Few Months after laying this complain, my line was suspended with the outstanding amount of R1100 which was later debited at once, this being 27/8/2025.

Since then my 2 year contract remained extended to 2027 instead of 2026 February. Matter is still not resolved. This is a ***** and will be escalated ICASA to be dealt with accordingly by the consumer law.

I therefore request for a copy of that call made on the 7th of May 2025 as it is my right to have the copy upon my request

All agents I spoke with confirmed that the account still indicates that the account will end on 2027 which is still false.

Oupa Mnisi, Selebedi's TL assured me today that this account will be adjusted and resolved to its original state by today. I EXPECT THIS MATTER TO BE DEALT WITH AND RESOLVE BY THE END OF BUSINESS BEFORE FURTHER ACTIONS ARE TAKEN

Name: Seipati Ngwenya Contact No: ***

PLEASE EMAIL THE COPY OF THAT CALL AT ***