Customer Diservice

Fault # 1637CRK120116<br> <br> On Tuesday 12th Jan at 20:05 my phone went dead, but i still had excruciatingly slow ADSL. I immediately did an online fault report, stating that my PHONE was not working and i only had ADSL. On 13th Jan at 01:33 i was given this fault # by automated reply service.<br> <br> No action was taken.<br> <br> On Friday mid morning i received a call from a rather surly Telkom technician asking if my ADSL was now working, and he was rather surprised when i told him i had reported a dead phone and slow ADSL, and nothing had changed.<br> <br> A few hours later BOTH the phone service and ADSL had stopped functioning. On Saturday morning i once again had very slow ADSL ... and that is where i remain by Sunday morning 17th January. <br> <br> Is this what you call customer service Telkom ??? <br>