Customer complaints

In January 2018 I went into an Istore in Waterfall mall. I app**** for a telkom contract and I cancelled it in store since the phone I was looking for was not in stock. The contract was cancelled in store by the agent and sent cancellation documents to telkom sa. 2 weeks later I received a call from someone who said he was from the telkom billing department who then confirmed that the contract was cancelled and re- assured me that Telkom will not debit my account for the cancelled contract. At the end of February 2018 I was debited for the contract that I had cancelled in store in January 2018. I called telkom on the 27th of February 2018, case number: 225****7 and complained about this matter and to request for a refund of R926.27 which telkom was not suppose to debit from my account since I did not have a devise or simcard. I have called telkom several times having spoken to Supervisors in Johannesburg, Sibusiso Maphumulo and Nthabiseng Bulewu both promised me that I was going to get a call from the billing department to advise me when I was going to get my refund. It’s now been 3 weeks and every week I’m being told that someone from the billing department will call me after 72hours. I am not fed up with telkom and I am considering cancelling my current contract with telkom as this is the worst service I’ve ever gotten from a service provider.

Telkom staff is useless and does not have a cognitive s****s.