Customer complaint

I am very disappointed and frustrated by the service that i have received. My laptop was booked in for repairs on the 21st of July 2025 and the 23rd of July 2025 received a message thet my laptop will be dispatched back to the store. I am very frustrated because till today 18/08/2025 my laptop is not back yet. I have been going back and forth to Telkom express bluetech menlyn park without any positive feedback. This is totally unacceptable, I'm basically paying for something I'm not using as this is a contract device.