CUSTOMER COMPLAINT

So, last month the 29th i made a payment on my Telkom App as my Tymebank virtual card for online payments was block at the time. My payment went through and everything was fine, until last week i get a sms to say my account is in arrears. I gety in touch with an agent named "Tshiamo Moeketsi" and she told me to email my proof of payments which i did and that she will escalate this further telling me i must wait 72 hours for feedback. It has now been 5 days and i still have not received feedback and she probably never escalated my email, my sim is blocked, my phone is basically useless!!! So i call in today again, and i spoke to this rude B**** named Yolisa who dropped my call. This is unacceptable!!!!! I promise i do not get feedback by the end of this day i will take this to social media or even better, I WILL GET MY LAWYERS involved because what do you mean i did not pay?? This is so frustrating as i never had issues with my account until now. Please sort this out before i escalate this matter on my side. Thanks