Customer Complain and Dissastiffaction

I app**** for 20gig and Huawei device contract at Telkom Mobile (11_13 December 2018) after a month with no response from them I visited Vaal Mall branch where I told to pay R884 which is 30% of the device because I do not meet their vetting criteria I was told in store and I paid that amount to their Absa account that the gave me at Vaal Mall Ref ( ********** ********** 45030) on the 30th January 2019 but still no handset has been delivered nor the consultants understands whats happening except that my account is in vetting department for almost 2 months now. I phoned many times but I can't get help all I need now is my R884 refund so that I can forget Telkom Mobile exist it's a pity I had port from a service provider that has call centre that can actually help to a one whereby they are clueless about how their company do things. I phoned different numbers even billing department but no help. Please Telkom just pay back my R884, Tumo Mo***eng ********** and I'm gladly gonna find myself where I will be treated like a valuable customer.