customer care - say what ?

<p>My data usage was depleted over a weekend we happened to be away. Which means for the rest of the month we had no internet at home. One cannot just upgrade to a higher data bundle, go figure.</p> <p>I queried the usage and got a totally confusing and error riddled itemied usage. The end time was before the start time, the dates were wrong and so it went on and on. I lodged a query, and have since been on the phone to the "customer care" line every day. No one could help or tell me what happened. No one was prepared to assist but rather the case was closed stating that all is correct. *******. They did not even have the decency to call me to say the case has been closed. Telkom is THE worst service provider ever- DO NOT USE THEM.</p> <p> </p> <p>I am shocked at the way this was handled and floored by the fact that no one seems to even care.</p>