Customer care - don't care at all

Dear Telkom I'm without ADSL internet since 28 Feb (lines were ******) Due to fiber in our area since May I cancel all services (internet that was not working + landline) with telkom . Telkom keep on sending me accounts that I report regularly and follow up often but all I get is another ref no. When I follow up on that ref no is does not exist. It has already taking up many hours of frustration and rip me from productive work time . Please advice who can clear my account now standing at R1636.55. Telkom also has to release my landline number to Mweb to be ported.