Customer Care doesn’t Care

When assisting my Aunt in getting here fibre connected, we had to call in multiple times because there phone menu was not picking up inputs. Then, when we get through, the first associate’s system was not working. After waiting 10 minutes for them to troubleshoot it, they put us back in the queue. We were then connected to the accounts department who told us to call back in. When we called back in, the associate that took our call didn’t listen to our issue and had to ask again. They then told us that they could help us, shortly followed that they couldn’t because the order had to be closed. We were then told to call back in and speak to a different department. Not to mention, this same associate was very distracted and not interested and a few phone notifications sounded in the background. All we need help with is connecting my Aunts fibre connection that was installed yesterday.