GN
Grant N

1 reviews | Active since Sept 2016

09 Sept 2016, 08:57

Customer Care Disgusting

<p>Good Day,</p> <p> </p> <p>I app**** for a cellphone contract with Telkom on the 05/09/2016 got a order receieved to me about a order confirmation, I am still awaiting a call back from them to discuss what is the outcome and no response, When you use the talk to us link they say they do not assist with Sales Enquiries what is it therefore then, I am appauled i dial 10213 and i hold on for more than a hour and eventually put the phone down. This is terrible customer service and as a new customer it has left me with such a bad taste in my mouth really.</p>

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Replies (2)
Telkom
Telkom's reply09 Sept 2016, 10:53
Official

Hello grantie1466

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply15 Sept 2016, 14:30
Official

Hi grantie1466,

Thank you for raking our call,

Note that we tried contacting you again as the line was cut off the first time , your compalint will be closed.

Launa
Telkom Social Media Team.

Best regards,