Customer care agent told me she doesn’t know what I’m doing at her company

Pathetic service by Zanele Langa... Call reference is Zanele Langa 19 October 22:45 from the contract customer service department.

I’m experiencing issues with purchasing Mo nice bundles. I express my frustration with this. The consultant had an attitude from the very beginning of the call. She refused to answer my simple questions about the business (Telkom) then she tried to brush off my query. After a back and fourth i asked the lady weather she would assist me or not. She blatantly said she won’t assist me by answering my questions. I asked her if she had faith in Telkom she said that “That is irrelevant” (Which I find sad) then when I asked her if you don’t believe Telkom is a good company then what am I still doing there, in as many words she said that “She doesn’t know”. Which I find as a big insult. I don’t think she deserves to be a consultant for you guys or work with people. This is horrific service and I don’t understand why consultants feel like they can say things like this and get away with it...