Customer bullying by granting them additional spending limit without their consent

<p>On the 7th of August 2016, I logged a case ( ********** 7 - which now has been resolved by resetting the spending limit to be R0.00) with Telkom to complain about the spend limit that was granted to me without my approval nor my knowledge. When I initially took out the contacts I requested that the spending limit bet set to R0.00 as the contracts are for my little ones. When I called in the customer care agent informed me that I was granted a spending limit of 200.10 in February 2016 and that I consented to it since they sent me a sms about such. I did not consented to such and would like additional charges (R65.68) be credited back to me, the number in question is ********** 786. This is happening for the second time and I am not happy about it.</p>