Customer been taking for RIDE

<p>My account/line had been suspended mid January, subsequent to this I made payment of over R5000 which they were very quick to debit from my account on the 25th and 26th of January(two debits), to date my line is still suspended despite the support centre confirming that the funds are reflecting on their system. I have called their support centre 3 times now, firstly I was kept on hold for plus minus 10min, and to make things worst, the second call I logged I was told that the first call logged was conducted incorrectly by the Telkom Agent. On the second call I was told that her "manager" would escalate my query to have the line unsuspended and that I can expext the service to be available at 3pm yesterday afternoon. I logged a 3rd call today and was told that no action was made yesterday by any manager and that there wasnt even a record of any second called logged. I was now advsied that I need to check in 2 hours time and then follo up with them again should it not be active.</p> <p> </p> <p>This service is extremely poor and I am waiting since the 26th for my line to be active, and to top it all off I have 3 numbers under my name and the other two lines were switched on earlier in this week, but I was told on the first call logged that I sent a request through to suspend that specific line.</p> <p> </p> <p>It makes no sense that I would sent any request as such through as I made a huge payment to them end of last month.</p>