Customer bad services

Telkom decide to shut down my services that I pay monthly for R1255, for a shortfall of 57.60c, and I loose contant.. That's ridiculous, the very funny thing is they can't take the same phone they use to lure us into buying their products to tell me as a loyal customer to say, look here you have a shortfall on your account, this is bad customer services.. Now I paid, they tell me I have to wait for a period of 24-48 hrs for my service to be reconnected. Meaning this whole long weekend I will not have any services... That's gross customer violation rights