Customer – Account Suspended for 6 Days and counting - Despite Payments, No Resolution, No Service!

I’ve been a loyal Telkom Mobile customer for over 12 years, and for the first time ever, I exceeded a spend limit — by R27. What has followed has been an infuriating and unacceptable experience.

On Friday, 23 May 2025, my entire account (3 contracts) was suspended. I was informed by the call centre that I had exceeded the limit, so I immediately paid R50 to restore service. Since then:

I’ve made multiple payments, including an additional R100 on Sunday

My debit order went off on 26 May 2025

I’ve made over 25 calls to Telkom’s call centre

I’ve received no meaningful help, only rude agents, hang-ups, false promises, and contradictory advice

I’ve visited two Telkom stores, with only one (Kenilworth Centre) even trying to assist

Tobela Nyatela at Kenilworth was helpful and sent escalations — but still, no resolution

It’s now Day 6, and I am still without service, still being given the run-around, and still without accountability from Telkom.

I have received only two generic SMS messages stating that my query is “being attended to” — yet nothing has changed. I’m left in the dark with no working service and no clear resolution path. I am demanding:

Immediate reactivation of my account

Compensation for the distress, inconvenience, and unacceptable customer experience

This is a 0/10 experience.

I am now publicly appealing for a Senior Telkom Representative to step in and take full ownership of this case. No more empty escalations, no more template replies, no more dismissive treatment. Just action and accountability.

Kindly contact me urgently to resolve this matter.