Customer 1st @ Telkom doesn’t apply

I am very disappointed n annoyed by Telkom. On the 10 October 2020 I went to Telkom in South Gate Mall. Before you enter there’s consultant @ the door who provide ticket number based on you query. I told the consultant I am an application for cellphone contract, she told me what supporting documents are required in order for the application to be processed n I told her I do have all the documentations but don’t have copies they are on email she told me they can’t assist I must make copies. Inside the Mall I was able to find Internet cafe they made copies for me. Went inside the Telkom branch again and I was given a ticket number, Sales consultant approached me to assist with an application, told the consultant that I am looking for IPhone 7 she said they don’t have stock I can try Istore The Glen maybe they have stock. Went to The Glen Istore they didn’t have stock as well went home. On 12/13 did online application with Telkom consultant called me verified all the information captured including banking details while she was reading the Terms and conditions connectivity issue the line was disconnected and when she tried to call me back same problem, so I thought the application was not submitted two days after that debit order for went through for the amount of R425,00. Requested for call on their website and consultant called me back I told her that debit order went off on my account n I don’t for what she told me the application was submitted by Nqobile Mkhize and that day when a consultant was reading the T’s n C’s she never mentioned that money will be debited on my account before delivery of the phone she only mentioned that the 1st installment will be higher the agreed premium. So the consultant that called for an online application banking details must be verified meaning taking that R425 it’s standard procedure and she said she will send email to Nqobile to call me back and since the money is debited I will receive the phone within three working days. Never received a call from Nqobile and I received the phone after 2 weeks it was on 29 October then on 31 October went to Telkom Main Street Jhb to inform them I want my contract number to be my pre paid number I don’t want to change to the new number consulant told it’s possible but they are offline they can’t assist. Come back on 7th consulant said @ Telkom Main Street finger print machine is not working and it was almost knock off time for them they close @ 14:00 told me I must go to Southgate because they close late. Went to Southgate no finger print was done service request was logged n I received a notification with a case number and she told me the turn around time is 7 to 14 days and I will receive a call to confirm my request was auctioned. 14 days passed without receiving a call n 15th day which was on 22 November 2020 I went back to Southgate I was assisted by a different consultant she told me she has escalated the request to their IT department she will call me on Monday 23 November to switch off my phone while their fixing that for me never received a call from her. Last time people couldn’t reach me on my Pre-Paid number when people call it kept on saying the number has been changed. I never requested for my number to be changed hence I wanted my contract to be the same number because my life revolves around that number. I am currently working from home due to the current situation in our country(Covid19) before I can login to work systems I must receive OTP to logon and be able to work Thank God I am currently on leave this week meaning I wouldn’t have be able to work since my number has been changed. On 22 November the consultant she was unable to explain the R425,00 that was debited before delivery of my phone it was for what and on the statement that she printed it’s not reflecting as well the only amount that is reflecting is the debit order that went off on 20 November, she didn’t bother calling to find instead she gave me the number to call to find out.i regret taking cellphone contract with Telkom as they don’t care and I recall getting any apology from the consultant for all the inconvenience. I guess I am just a number i don’t matter my experience for 1st time taking a phone with contract was HELL. I WANT MY NUMBER BACK ASAP and R425,00 to be refunded.