Culture of non-service

I have logged numerous queries with Telkom since 2018 and I am yet to receive a response. ***** was committed on my accounts by your employees and the reason they keep perpetuating the same is because Telkom has created a culture of no service. Do i need to go directly to Sipho Maseko in order to get some form of response? A culture of non-service is what breeds ***** and *******ion.