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Nico R

1 reviews | Active since Aug 2021

06 Feb 2024, 15:35

CSN87611 - SORT OUT MY INTERNET

Trying to get an order moved from old residence to new address

Telkom is constantly delaying the process

First they are able to confirm there is telkom coverage, then suddenly no telkom coverage, then there is an issue with the address

Then they cant pickup the address again, confirmation of address is required via ERF number, no they cant pickup they ERF number

I call Vumatel to get the ISP number of they hous (they are the infra holders) - within 10 min they can pickup the address and give me everything telkom needs

Been more than patient. I called, submitted the ISP number, gps cords according to vumatel

I was told they will call me back soonest, this was last week thursday (1st of feb)

Called them on Friday, they cant see anything since I placed the move request, meaning for the past two operators telkom is paying a salary and they just dont submit anything

Was told again this morning that they had now submit the address but suddenly require next of kin? Like is telkom really trying to delay the process by thinking of random ways not to submit the order? Been a telkom client on this exact profile for years

Was told a manager would call me 3 days now..

GET MY INTERNET RESOLVED PLEASE!!!!

I work from home and you are cutting off income due to incompetence

CSN87611

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Replies (2)
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Nico R's update08 Feb 2024, 10:37
Reviewer Update
Still no feedback

Was asked to call telkom om this number then that number

A manager was assigned 3 times

Gave my address again 4 times

Called in this morning, sir the address is incorrect please give us your address…..

Are you even stressed about revenue?
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Nico R's update09 Feb 2024, 11:30
Reviewer Update
Still waiting. Long standing customer, today. We need your address please - SINCE THE 23rd!!!!!!!!!!

I have a fibre box in my house!!!!! Get someone out here