CSAT - CX - FAILURE

<p>Good day Telkom</p> <p>I am have been on two 2 hour calls today. you debited my account which was nice for you as a company. you have money to pay for your staff that are not welling to hand over the line to the Supervisor/ Team-leader/ 2IC. and I am taking the time to type this post for you while I am on another call, I am running on 15 minutes now heading for another hour.</p> <p>Here is how my day.</p> <p>I woke up and went to your chat support - chose the mobile - account - billing options. asked for a supervisor from your agent Chanell - after receive automated responses - I eventually spoke to a Team Leader - Hophney Leso who promised a call back and that he will keep me updated and that he will get me a Sales manager to call me before the end of the day. #Dololo - as per the call recording I was sold a dream that he knows he job and he will be able to Help me. He has not done anything or fulfilled his promise. (SIDE TRACK - 20 minutes into the call : here is a plus I am on hold) #CustomerExprience</p> <p>So I then decided to call the call centre - 081180 was the number came through to Sinqobile Madondo who responded to my request in a scripted manner - after holding,being asked random questions, holding, being asked random questions and holding. I spoke to the (2IC) - Salinda Ngema - after a further struggle she told me that she spoke to the sales manager - Anita Dlamini is the Sales manager that was suppose to call me and have my device delivered today. *(SIDE TRACK- 25 minutes in the call - still holding - Salinda Ngema is taking my call)*</p> <p>I did not get the call from Anita Dlamini - [ I am off the believe that they do not give a Damn about my complaint] - frustration has kicked in now - However I am the Calm Irate type of customer.</p> <p>#TELKOM</p> <p>Your Customer Experience is poor its so frustrating - You literally made me beg for your service and the service you are give is appalling (SIDE TRACK: I am back on hold 39 minutes into the call) _ time: 16:45 - its knock off time).</p> <p>I will await your call - here is my account number - ********** 7</p> <p>Look at the SMS received - Your order has processed only today ?</p> <p>Salinda is back on the line - and people are have a party in the background. Its time to knock off.</p> <p>The supervisors are not willing to do their job. if you notice on the above mention Salinda is the only off her chair doing something with her limited access to internal processes. (SIDE TRACK: 50minutes into the call)</p> <p>Regards,<br />Frustrated Customer</p> <p>The Call just disconnected 51:26 - NO CALL BACK - WOW</p>