CRUEL, CRUEL TELKOM

My Telkom nightmare continues. I am convinced this organization suffers chronic internal disarray - there is no other way to understand its inability to process justified complaints about outrageous billing errors. This past month alone (October 2018) I have made no fewer than two desperate calls to Telkom's 10210 helpline. This happened last month, too. The kind and helpful operators always promise to "escalate" my billing error for my fibre internet facility (recently upgraded), for which Telkom is overcharging me by several thousand rand, but each time NOTHING happens. They give me a reference number and then, a few days before the invoice is mailed, an SMS message comes in telling me my case number ******x "is resolved". Then, they bill me the same outrageous overcharged bill again, only with EVEN MORE overcharge added! So, they must have resolved the case AGAINST ME, otherwise why repeat the error? Meanwhile, every single one of the kind operators have told me THERE IS AN OBVIOUS ERROR IN MY BILL. This is like something out of Franz Kafka's nightmare world of bureaucratic cruelty in his novel The Trial. Whatever you do, NEVER DO BUSINESS WITH CRUEL TELKOM.