Crossed lines who will fit the bill??????

I have been struggling with my internet and due to high volume call its just not possible to get hold of Telkom. As I wanted to phone them I heart other people on the line, my line. So I phoned my own number and no answer. I dialled 10210 and when the guy read back the number I phoned from it is someone else number. So who is going to pay the calls the other guy makes for today. Telkom you did it today, I don't want this service anymore. If I can only get hold of some one to cancelled it and now it is long weekend so I got to sit without internet, and a telephone line for the weekend. I think Telkom is pathetic and I have supported you guys for many years, So it is ta ta Telkom, never again will I ever use your services AGAIN......