CK
Chris K
1 reviews | Active since Feb 2015
06 Feb 2015, 15:08
CROSSED LINES - NO ADSL ACCESS
Since Monday 2 February we have had no ADSL line access - IT HAS BEEN REPORTED DAILY AND DESPITE PROMISES NOTHING HAS HAPPENED. It also transpired that my residential line is crossed with that of a business (day hospital) which in effect causes their calls to come to my telephone and vice versa. Despite reporting at the call centre, no assistance has been forthcoming
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Replies (1)
Telkom's replyOfficial
09 Feb 2015, 16:47Hello Chris1511,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM87177.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM87177.
Regards,
William Letwaba
Social Media Team
Telkom's reply09 Feb 2015, 16:47
Official
Hello Chris1511,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM87177.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM87177.
Regards,
William Letwaba
Social Media Team