Crossed lines
<p>We have many complaints from our customers saying they don't get through to our office when they dail our telkom number ( ********** 059) they get through to CD Roof Trusses ( ********** 053), this guy says he gets calls from about 20 of our clients, the lines cross, then they get to him and not our office. We logged a call at Telkom (***) and they came back to us yesterday saying there is no problem on their side, our clients are dailing the wrong number, and they even phoned the guy at CD Roof Trusses ( ********** 053) and told him to be rude to our clients because they are pressing the wrong number when dailing us. This is getting out of hand now, and is very very unprofessional. This needs to be sorted out as soon as possible!!!</p>
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Telkom's replyOfficial
01 Jun 2017, 14:04Hi sonja-pretorius-fourie,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply01 Jun 2017, 14:04
Official
Hi sonja-pretorius-fourie,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
12 Jun 2017, 11:39This issue as not been resolved, yet again this morning we got a message that one of our clients got through to CD Roof trusses when phoning us on ********** 059. Telkom's service is realy realy bad, they keep on telling us there is nothing wrong on their side. But what else could it be? We need this resolved as soon as possible please?
's update12 Jun 2017, 11:39
Reviewer Update
This issue as not been resolved, yet again this morning we got a message that one of our clients got through to CD Roof trusses when phoning us on ********** 059. Telkom's service is realy realy bad, they keep on telling us there is nothing wrong on their side. But what else could it be? We need this resolved as soon as possible please?