Crossed Lines

On the 15th December 2017 we reported a fault on our line, and was told that they would investigate. Just before Christmas Telkom had not yet resolved the problem and we phoned again and received an Escalation No. ********** . By new years we still hadn't received any communication from Telkom. and we began phoning on a daily bases. on Friday 5th January 2018 we were finally contacted by Telkom and was told that the would send a technician to fix our line on Monday 8th January 2018. No one has contacted us today or been around to fix the line. when we phoned we were told that the person we dealt with on Friday had not logged which day the repair was to be done. This is unacceptable we pay for a service and we pay on time. and yet no-one could be bothered to ensure that the service we pay for reliable. What is more upsetting is that we have been unable to communicate with with family living overseas during the festive season, all because Telkom cannot be bothered to maintain its service to its customers.