CROSSED LINE NOT FIXED IN 2 MONTHS! STILL WAITING!

Reported a crossed line at our home 2 months ago. 3 weeks went by and it was still not fixed. Telkom had it stuck in their brains that it was an ADSL problem, which it was NOT! I have escalated this problem three times, now, with escalation reference numbers, etc. But still we are told the problem is fixed and it ISN'T!<br> Ref no 286CRK130715, escalation no 707686. <br> Telkom closed the fault prematurely without fixing the problem. I have now had to reopen it for the fourth time.<br> WHEN ARE YOU GOING TO FIX THIS, TELKOM??