Crossed line complaint

After days of trying to get a crossed land line sorted, numerous loggings of fault because I kept getting "resolved" messages when in fact nothing had changed, I resorted to escalating to Hello Peter, ICASA and other forums.

I was really pleased that Bronwyn of Telkom contacted me - good to know Telkom is finally taking HP seriously! And the technician sorted the problem at my home within 5 minutes.

Just so sad that one has to resort to the "big guns" when doing it right first time would buy SO much good will!