Cross line with 10111
<p>I have been logging faults with telkom business since last year about a crossed line between my business line and Police. For a year the issue is not resolved and desparate people cant be assisted by the police while my phone is forever ringing. Everytime a ticket is logged telkom simply clears the ticket without resolving the problem and the call centre does not want to escalate the ticket instead they open a new one all the time. Telkom also does not seem to have a clear escalation procedure. the latest ticket is 705ctk190916.</p> <p> </p> <p>Regards</p> <p>Loyiso Tyira</p> <p> ********** 373</p>
Can some one assit with escalating to the correct level
Can some one assit with escalating to the correct level
Hi loyiso-tyira,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa Molapo
Telkom Social Media Team
Best regards,
Hi loyiso-tyira,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa Molapo
Telkom Social Media Team
Best regards,
The service from Telkom keeps getting worse and worse. After a year of deali darling they confirmed my old number was a police station number hance the problem. I requested i be given a new number which is ********** 272. On the new number now cell phones cannot call it. u get the message "this number does not exist" I then called the helpdesk again ticket 338CTK260916. The story is again repeating itself, the ticket is closed while this issue is not resolved. I call the helpdesk to reopen the ticket which they inform me they have to open a new "repeat ticket" and cannot seem to tell me where to escalate. And on my side I keep losing business. Is there an ombusman or can someone take telkom further that itself as they clearly seem to be ok with their disservice to customers while we have to pay a full price for half the service that costs us business.
The service from Telkom keeps getting worse and worse. After a year of deali darling they confirmed my old number was a police station number hance the problem. I requested i be given a new number which is ********** 272. On the new number now cell phones cannot call it. u get the message "this number does not exist" I then called the helpdesk again ticket 338CTK260916. The story is again repeating itself, the ticket is closed while this issue is not resolved. I call the helpdesk to reopen the ticket which they inform me they have to open a new "repeat ticket" and cannot seem to tell me where to escalate. And on my side I keep losing business. Is there an ombusman or can someone take telkom further that itself as they clearly seem to be ok with their disservice to customers while we have to pay a full price for half the service that costs us business.