Cross line saga

<p>Three weeks ago I reported a cross line issue to Telkom: my neighbor was receiving my calls and I was receiving his. As a result of this issue both of our internet was down. Subsequent to this his line has now been fixed but my line has been crossed with another six lines and is still not fixed.</p> <p> </p> <p>Ive spent countless hours on the phone with Telkom call centre agents who cannot provide me with any answers, only excuses. It's actually become a fun game to try and guess which excuse they will give me: cables have been ******, electrical storms, incorrect wiring in my building...</p> <p> </p> <p>3 weeks of no internet can criple a couple trying to run a small business from home as well as study online courses in the evenings. We are now paying for Telkom and our internet provider for services we are not receiving and on top of that incurring huge data costs as we have to ensure we have connectivity.</p> <p> </p> <p>Cut out the false promises and excuses. I want a solution and a timeline of when this will be resolved.</p> <p> </p> <p> </p>