****** and ******s

Telkom are ******. I recently discovered that in November I was contacted and offered a contract of a wi-fi router as an upgrade from my previous contract. No invoices were sent until end of April and I discovered that I am paying for two contracts and I was not even aware. Last month in my shock I reversed the debit expecting them to call but instead they double debited me an amount of R977 which is my last money for transportation for the month. I need to understand how do they suppose I must live or even move around without money. And why double debit me. I tried contacting them and their agents are not useful because I wanted the recording of the November call and I was told ill need a court interdict for the manager to go through the recordings. I have two contract which both hardly ever have data I am always out of data on my router.