MB
Mark B

1 reviews | Active since Jul 2018

17 Jul 2018, 14:59

******

In december 2017 i had an adsl line connected. in mid january 2018 i cancelled it , due to poor line speeds . (basically telkom broke the agreement. When i cancelled, the staff member at Telkom knysna told me that it was a cpa (consumer protection act) cancellation and that i will not be charged a cancellation fee. To my surprise, i have been blacklisted because telkom say that i owe them R 2173.45 cancellation fee. You can imagine my anger and frustration, as even the minions at the telkom shop cannot help me or supply me with a working contact number. I need help here please. Regards Mark Bouillon knysna

0
Replies (2)
Telkom
Telkom's reply22 Jul 2018, 09:13
Official

Good day mark-bouillon,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom
Telkom's reply22 Jul 2018, 09:13
Official

Good day mark-bouillon,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,