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I have had a very bad experience with Telkom Mobile. I have been a Vodacom subscriber since the year 2000 and becuase I was getting tired of paying such high rates for data and calls so I went out looking for cheaper deals and came across Telkom Mobile, because they had the cheaper deals I decided to go with them.

This was the biggest mistake ever. I got a call from Cornelia Chetty on the 03/11/2017 she was very friendly (that is how ***** companies do when they are trying to take your money from you) and she told me I do not qualify for the deal I picked online but I have qualified for a top up contact where I get 500 MB, I told her I cannot choose a 500 MB contract because 500 MB is too little so she offered me the November Deal where you get 15 GB (5 GB daytime data and 10 GB night data) plus a MiFi Device for R99. I agreed to this in a heartbeat as this seemed like a good deal.

A week or two later my phone arrived but there was no MiFi device and I called Telkom Mobile and they tell me the MiFi Device was never ordered and they would escalate it and get back to me, this was not done. I waited a week without a word from Telkom and called again and spoke to someone else and they also assured me they ould help but they didn't.

So last week Friday I called and spoke to Webster Mtashali and he said he would escalate the matter and call me back on the Saturday noon and he never did, mind you this guy had assured me and given me his word. I calledback on Monday and was told Webster's shift had not started yet so I asked to speak to his Team Leader Sheldeen Storman and she came over and fed me more lies saying she would escalate with another department and they would call me back aaaaaand nothing. I also asked Sheldeen to Webster to call me back and apologize for making me wait for his call on Saturday when he had no intentions of calling me.

So I call in today and I ask to speak to Sheldeen and they tell me she is on lunch so I ask to speak to Webster and they tell me he cannot take a call on another person's phone then I ask to speak to Sheldeen's manager and I am told his name is Nkosinathi Mhlongo and that he cannot come to the phone as he is busy with a team briefing session so I tell the lady on the phone i'll wait so I did. I must have been on the call for 45 mins then she puts me through to Webster. This guy tells me I was declined for that MiFi device and I am like okay then take your phone and contract because I do not want the contract I am on because 550 MB is too little and I would rather go back to Vodacom. The phone cuts and nobody calls me back.

I call back, mind you it takes 30 mins to get someone to pick up the phone. So I request to speak to Nkosinathi again and I am told he is busy with another escalation and I should wait, I wait and he eventually come to the phone and speaks to me, he tells me he is going to try and resolve this for me and is very reassuring and informative. The phone cuts again and nobody calls me back.

Now I am on my 3rd call to Telkom Mobile and I am waiting for the next available agent to pick up and connect me back to Nkosinathi, I have been waiting for 20 mins already.

All I want from Telkom Mobile is for them to give me what I agreed to, which is a P10 ligh with the 500 MB top up plan as well as the MiFi Device with 15 GB data.

OR

Telkom Mobile needs to fetch their phone and contract, I want to go back to Vodacom.