*****es/**** company

I hereby write this email on be-half of my mother, Mrs. G K Kuhlase id no: ********** 758089. with regards to the unsatisfactory service we have recieved from Telkom.

On November' 17th 2017, we signed up for Wifi/internet connection for home use (2514 - Wesselton, Ermelo). Later on November' 23rd 2017, we recieved an sms feedback from Telkom with order number ********** 02 that it will take up to 1-2months from date of our installation fee of R700 deposit for Telkom technicians to come and install the connection.

However, for the past months, I have made multiple attempts to contact Telkom offices (Secunda and Brakpan) to verify the delay of this service. Because it is taking more than the usual amount of time and neither are we receiving any notification of with the status of this service or any formal feedback whether it will be rendered to us or not!

Report from Telkom offices was there is cable fault in our area. Some other days, the response from your consultants was and I quote: "We have no idea why your service is taking so long we are just consultants here there is nothing we can do". However the worse part to have to deal with this issue is with regards to the Telkom toll free numbers that do not ever go through: either the phone rings for more than 10minutes with no one to attend it or we are put on hold to have a miracle of someone attending the right call but then the phone just gets disconnected (not mentioning my airtime spent on this calls!!!!)

Therfore under no regards has any positive feedback been given to me while having consistent enquiries and determined quest for answers for your *********** and unproffesional service, rendered to us have been well recieved.