*****ed Telkom Mobile making it hard to cancel and call centre unhelpful

After mediocre service and prices at Telkom Mobile, I've decided to cancel both my Cell Phone and LTE Contracts. Both of these are Pre-Paid month to month. When I signed up, the sales person told me that since these were month to month contracts, they would be easy to cancel. I sent in a Cancellation Request a few days ago, but received no reply.

I called into the Telkom Mobile call centre to ask for the cancellation. He asked me to resend the Cancellation request, and still I received no auto-reply. He then said I should wait 21 Business Days to see if they cancel and then, IF I STILL GET BILLED, I can call back and he'll escalate the complaint and they'll cancel. I asked him, if that's the case, why can't he escalate now. Why does he expect me to wait 21 business days until I get incorrectly billed? He still refused to escalate. He also could not provide me with a reference number for the call.

I asked him several times why it takes 21 Business Days to cancel a contract. Vodacom, Afrihost etc. can all cancel contracts much more quickly. He could offer no answer. I told him that if they can escalate it and cancel immediately, then why are they making me wait 21 business days? He could offer no answer.

I think we both know the answer: instead retaining you through good service, Telkom Mobile just makes it painful to cancel so they can take your money as long as possible. Big mistake to sign up with them.