*****ed Telkom

So I called telkom last year in April 2017 to cancel my adsl line completely, as I have another service provider and am not using Telkom at all. They gave me an email address ********** to send my notice and a filled form. I sent the documentation, then got a reply that it will be attended within 21 days. Nothing happened by August. I resent the another notice & docs. Nothing happened. In October, I spoke to an agent and resent all the documentation. She claimed that matter was escaled, but to which floor I don't know, more like the ba*****t. No feedback or contact, and kept on charging me the adsl fees. So I stopped paying. They suspended my line completely (phone & adsl) in Nov last year, but I noticed that they kept on charging me for a smaller adsl package, i.e. small speed ??? Eskom, this is *****, the fact that you have changed my service means that you received my request, but it said in black and white that I don't need your adsl. Why you then changed from 10 to 4 mbps baffles me ??? Maybe the next step is to get legal on you ...