*****ed by TELKOM/Disappointed customers

I had taken a contract with Telkom 3 years ago. After the contract ended I continued with the package deal as I wasn't in need of a new device. However, I stopped receiving the full package deal this year around January. The wifi data that was inclusive with the package I had taken had also fallen away. With noticing this I then called telkom customer service to inquire about my concern I was told by Ntokozo, customer care agent, that the wifi data fell away as of last year due to customers not making use of it. This I feel is utter nonsense. Firstly I haven't been made aware that such changes. I did not receive solid information as to why my package is being compromised and why I am also not receiving my night surfer data as I am a paying customer. I got *****ed by the same company that offered me a router with 10 gigs of data and when I called customer service to enquire why my data had finished so quickly they explained that I actually received 500mbs data package but I am actually paying for 10gigs. As a South African that works so hard for my money and putting my life at risk it's rather sad that I have been taken for a ride by a big company such a Telkom. I'm totally digusted with such *********ness. Never again will I choose Telkom or recommend Telkom to anyone but I will continue to share my countless bad experiences with people I know. Telkom does not take pride in attending to any complaints.