***** TENDENCIES AT TELKOM

Since the 6th February 2018 I called in at a Telkom call centre to raise a query concerning the operation of my celluar contract that I took under them. One of the services to be provided to me was that of minutes per month. I discovered that I could not make calls which prompted the call on the 6th. I was advised by a gentleman that day that he could see that my minutes had not been loaded and that he would do so right away. I stopped him and asked that I be furnished with reasons why I had not been afforded those minutes at the beginning of that month. He then stated he could not assist me any further but that a complaint will be lodged and the turn around time for a response would be forthcoming within 72hrs. 72hrs came and gone and I was not afforded an explanation (I could not make calls still). on the 13th February 2018 I called in again and I was informed that my query had not been resolved. I retaliated and the lady assisting me said she would escalate my query to which I obliged. I would get a response within the end of that week. the 16th February arrived and still no response. I took to twitter and each time I did so I was advised that "the networks department is still attending to my matter". These days being the 20th, 22nd and 26th February 2018. I am currently on a call with TELKOM (1 March 2018) as I write this review and the response I get is that my complaint has been logged and an outcome has not yet been reach. The call is on its 54th minute. Telkom continues to debit my account whilst not providing me with a full service that I pay for. They have unilaterally varied the agreement entered into between themselves and I and still I am not afforded an explanation. Telkom continues to unduly benefit at my expense and as a result has me suffering severe prejudice and a continuous incurring of costs that I should not be incurring because of the incompetence of the organisation. Enough is enough to this ******** way of conducting business. Before I could send this review at exactly 59min, my called was dropped as I had insisted on speaking to a person of authority.